Affordable Connectivity Program - Regional Outreach

A snapshot of the KC region’s digital inclusion efforts around affordability and the ACP

KC Region Households Enrolled in the ACP


Enrollment Rate for Eligible Households

ACP Outreach Activities

Here’s a regional outlook on Affordability. 

In our bi-state region–and across the country–many low-income households struggle to afford their internet service. Each month, they must choose which expenses to pay and are often forced to pick rent, utilities and other critical expenses over the internet. They may rack up late fees, making an already too-high bill even higher–and get disconnected for nonpayment, leaving them without this service that is essential in today’s digital economy. 

The Affordable Connectivity Program (ACP) is a subsidy program provided by the FCC, and with its (up to) $30/month discount, it has not only lowered the internet bills of eligible low-income households, it has influenced some internet service providers to offer plans that are 100% covered by the discount, making internet service free for those who can select such a plan. 

Notably, the ACP prevents credit checks, upselling and requiring contracts and requires that ISPs refrain from disconnecting service for 90 days. And if a household does end up getting disconnected, they do not need to pay off their balance to restore service.

But, none of this helps if a household is unaware of or unable to sign up for the ACP. Our evidence shows that awareness of this program is very low in our region among both low-income households and community-based organizations. Therefore, we are building on our work over the last two years through the Internet Access Support Program, which has provided up to $225 for past-due bills and an internet subsidy up to $75/month for six months for about 1,200 households in the KC metro, by deploying a number of tactics to increase ACP awareness and enrollment. We also continue to bolster a comprehensive coalition of organizations familiar with serving diverse, low-income households and are experienced in helping their clients connect to other community resources like the ACP.

Tools and resources 

  • We are in the process of updating our ACP Sign-Up Manual based on recent changes to the enrollment process – we’ll post it here in May 2023. 
  • Share your ACP activities to include in local monthly reports and newsletters
  • Contact us to learn more about regional planning or to request an ACP overview or ACP training for your staff
  • Download the Greater Kansas City ACP Enrollment Reports by month – prepared by KC Digital Drive. Reports feature YTD numbers as well as all time cumulative enrollment data; information is assembled when new data is released from USAC.
  • Check out our Internet Access Support Program (IASP) to learn more about additional assistance we can provide and subsidies that may be available

Related News

Learning from the Broadband Journey of Spring Hill and Miami County

Broadband Expansion in Spring Hill and Miami County For many years, the town of Spring Hill Kansas struggled to attract internet providers interested in building high-speed broadband networks for its residents. Spring Hill often found itself being overlooked by providers and outside observers, who assumed that all of the towns in Johnson County were already […]

Read More

Connecting All Missourians – Kansas City Listening Session Recap

On March 10th, the Missouri Office of Broadband Development held a listening session in Kansas City as part of their Connecting All Missourians public engagement process. The purpose of the listening session was to gather feedback from the public about broadband and digital inclusion needs in the community, and share more information about the work that is being done by the Broadband Office across the state. 

Read More

KC COVID-19 Recovery Fund Opens RFP to Boost Digital Equity in the Region

The KC Regional COVID-19 Response and Recovery Fund invites community non-profit organizations and libraries to submit requests for funding to help area adult residents and households enroll in the federal Affordable Connectivity Program (ACP), obtain computer devices to make use of the internet in homes, and gain skills through training and technical assistance.

Read More

There are no upcoming events scheduled.