Electronic health record (EHR) systems serve as the foundation of modern healthcare administration, yet the time demands of medical documentation are a well-known cause of medical burnout, and a lack of standardization and optimization within EHR systems have contributed to spiraling healthcare costs. Redpoint Summit is developing a platform for addressing these problems by using automation to help optimize EHR systems and make it easier for physicians to personalize their EHR experience.

Redpoint’s system works by analyzing the most commonly repeated actions doctors take within the EHR, including the orders they place, the templates they use, and their messaging habits. Redpoint then builds profiles based on physician champions – doctors who have developed extremely efficient systems for managing their documentation. These configurations can then be built into the EHR and made available to all physicians across the health system. 

Nebraska Medical is one of Redpoint’s users. Nebraska Medical is a network of two hospitals and around 25 clinics in the Omaha area, and serves as a community connect hub for four health systems in western and central Nebraska. Nebraska Medical began working with Redpoint in order to help them address the problems they had been facing with clinician burnout. Nebraska Medical had already taken a number of steps to reduce burnout, including physician efficiency training, a revitalized governance process, and a more robust business relationship management out of I.T. However, they wanted to have a better solution for helping clinicians personalize their EHR experience, leading to their partnership with Redpoint. 

Redpoint helps physicians personalize their EHR process by using automation to identify opportunities for personalization rather than relying on physicians to find the time to go through training and then set up that personalization themselves. One example of this is the favorites system, where Redpoint’s platform identifies the top 20 medications that each individual physician places and automatically builds those favorites into the system for ordering. Rather than relying on an IT department or third party consultant to go through and talk with each physician about the orders they place and then manually build those favorites in, Redpoint’s platform allows the process to happen automatically. 

A future goal of Redpoint’s platform is to be able to offer standardized order sets to physicians. For this, Redpoint would first find out from the hospital what the most common conditions are across their system. From this, they analyze what diagnoses are associated with those conditions, and what order sets map to those diagnoses. Based on these findings, information from evidence-based systems like Zynx Health, and feedback from clinical committee reviews, the hospital system can then create a standardized order set for those conditions that would be integrated into physician profiles. Rather than having a physician manually enter all of those orders each time they see someone with that condition, a physician can instead use this feature to automate the entire order process. In addition to saving time, this also reduces cognitive load for physicians and ensures that patients all receive a consistent standard of care.

Nebraska Medical is particularly interested in leveraging standard order sets as a way to augment medical education. With physician profiles it is possible to identify when a physician’s order pattern is not in alignment with the best practices identified by the division, and alert them to changes they may want to consider. For learners, this provides a tighter feedback loop than the traditional process of receiving feedback by their attending or supervising resident. This feature would also help a hospital system onboard new clinicians, who could use these order sets and physician profiles to immediately begin working within the standards of their division. The system always allows doctors the option to augment or change these default order sets, but their use as a default starting point could help standardize care across the health system.

Chuck Schneider, CEO & founder at Redpoint Summit and Ron Carson, Executive Director of Enterprise Application Services at Nebraska Medicine, presented to the KC Digital Drive Health Innovation Team on February 22nd, 2023.

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