Heavy Technology Group is a software development and information technology solutions company founded in 2020 by people with significant experience in software development and architecture. For the past couple of years, the three-person company has been working on solutions to serve telehealth providers more with more cost and time effectiveness. They have been communicating with various providers to discover what needs to be updated in telemedicine softwares in order to better serve those providers that fall through the cracks of more expensive software solutions. One of these solutions is On-Call Hub. 

On-Call Hub is a web-based software as a service, compatible with all modern browsers. All On-Call Hub customers have access to the software, as there are no user-based licenses required. This software is designed for triage nurses working after hours and/or on-call. Steve Condon, CIO and Matt Atkins, CEO gave KC Digital Drive’s Health Innovation Team a quick demo of the software. 

When a call comes into the answering service of a provider using On-Call Hub, the patient is put in a queue. A nurse then assigns the call to themself, taking the patient out of the queue, calls the patient back and begins filling out an intake form. This form is customized to each of On-Call Hub’s clients. 

The user side of On-Call Hub allows for each provider’s pertinent information to be displayed for the patient-facing triage nurses to see, including any health advice protocols such as emergency room, home care or COVID-19-specific procedures. The triage nurse uses the protocols for the assigned provider to make patient advising decisions. This is done through On-Call Hub’s integration with ClearTriage. 

ClearTriage is a triage web software for which each On-Call Hub user has a unique ID. ClearTriage does not store any client information. Rather, it is an application that allows the triage nurse to go through a set of questions and patient information to narrow down to the provider’s advice for a specific patient call. Once a nurse has gone through the given provider’s ClearTriage information form, a summary can be copy and pasted back into the On-Call Hub platform so that client records are stored and sent to the provider. 

When a nurse has provided the patient with pertinent advice and the call is finished, calls can be organized into various categories using tags. This categorization is helpful for reporting the provider may need to do. The healthcare providers using On-Call Hub have various options for how they receive the information on these triage calls, and the software has flexibility to allow integration with these different information intake systems.

So far, Heavy Technology Group has on boarded several small clients and a hospital system to their On-Call Hub software. The software has taken in about 180 thousand triage calls, and the practices using it have had positive experiences. 

Going forward the Heavy Technology Group team hopes to further integrate communication stack to make the hub a turnkey solution for nurse triage. For example, they hope to automate the phone line to answer calls and allow for a secure messaging option for patients to communicate with nurses. The team is looking for development partners in the Kansas City area specifically in order to fine tune the software to better fit this healthcare market. 

Heavy Technology Group’s primary goal is to make better healthcare software. They don’t want software to be a pain for the healthcare teams that have to use it. 

Steve Condon and Matt Atkins of Heavy Technology Group presented to KC Digital Drive’s Health Innovation Team on February 24, 2021. If you would like to know more about the Health Innovation Team, email jfitzpatrick@kcdigitaldrive.org

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