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Digital Skills Training

The knowledge to capitalize on the technology.
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classes held at Connecting for Good

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Opportunity

Access is only half the battle. With a broadband infrastructure supported from multiple providers including Google Fiber, Comcast/Time Warner, Consolidated Communications and AT&T, Kansas City has a full range of connection options, from the low-end of the spectrum (single Mbps) to gigabit speeds. There is also a variety of hardware options, from low-cost refurbished PCs to public computing centers. But when it comes to matters of digital inclusion, all of this technology is meaningless if people do not have the skills and understanding to use it to achieve their fullest potential. A 2012 survey conducted by Google Fiber and Global Prairie revealed that 17 percent of Kansas Citians (roughly 80,000) do not have access to the internet. Of that number, 41 think the internet is irrelevant and 28 percent lack access. Demographically, 44 percent are seniors, 46 percent are African-American, 42 percent make less than $25,000 a year and 64 percent have a high school education or less. These numbers paint a clear connection between digital literacy and economic viability. Without the skills to navigate life in a digital world, one cannot apply for most jobs, access important health or financial resources, or simply communicate on a day-to-day basis.

Solutions

Digital literacy training forms the cornerstone of any effort to address digital inclusion. Once the technology pieces are in place, in the form of affordable computers and low-cost network access,  real investments must be made in digital literacy training. Volunteer work alone is not adequate to sustain the effort. In Detroit, $3.1 million in grant money was awarded to provide Internet access, computers, and training to over 5,000 low-income residents. While the project encountered many barriers to building a new network, 1,500 of 2,100 residents who had been trained through the program began purchasing their own Internet access, suggesting that this training alone was able to significantly bridge a perceived economic gap. There are already a number of training programs under way in Kansas City, some of which have received awards from the Digital Inclusion Fund. These programs provide crucial training in skills including:

  • Email use
  • Search engine use
  • Health/medical info search
  • Government services search
  • Job applications
  • Social networking
  • Online shopping
  • Online banking
  • Classes/certification online

These programs must be supported as part of a metrowide Digital Inclusion Plan and helmed, in part, by the Digital Inclusion Coalition.  

Projects in action

Digital Inclusion Fund

In 2014, more than $300,000 was awarded to community organizations actively working to bridge the digital divide. The search is on for this year’s grantees.

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News

Charlotte, NC follows in Kansas City’s digital inclusion footsteps

One of Kansas City’s digital leader sisters is none other than Charlotte, North Carolina. Friday, Feb 3. the Kansas City Coalition for Digital Inclusion talked with Charlotte’s Digital Inclusion Project Manager at the Knight School of Communications, Bruce Clark. Bruce Clark credits Kansas City’s efforts as Charlotte’s inspiration and says they often have looked in […]

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WebNotes: Perspectives from the field on refurbished devices

After eight years leading the Kansas City-area computer and electronics recycling organization Surplus Exchange, Bob Akers recently accepted the position of Enterprise Director with e-Stewards. E-Stewards offers sustainability certification for electronics recyclers, and in his new role, Bob will seek to grow the work he began at e-Stewards and help enterprise IT leaders manage their […]

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